Last updated: November 4, 2026
This Cancellation Policy explains when you can cancel an MBK Sports order and what happens next.
1. Before shipment
If your order has not yet shipped, email kelly@mbksports.net with your order number and a cancellation request as soon as possible. If we can stop the order in time, we will cancel it and refund the payment method used. Once an order is in fulfillment or handed to the carrier, it generally cannot be cancelled.
2. After shipment
After shipment, the order cannot be cancelled in transit. You may refuse delivery (where the carrier allows) or return the item under our Orders & Returns Policy once received.
3. Payment plans (Affirm / Klarna)
If you paid with Affirm, Klarna, or a similar provider, cancellations and refunds are processed through that provider’s timeline after we issue the refund on our side. Your financing agreement with that provider still applies.
4. Wrong or incomplete orders
If we made an error (wrong item, missing item), contact us immediately at kelly@mbksports.net. We will correct the issue with a replacement, store credit, or refund as appropriate.
5. Contact
Cancellation requests: kelly@mbksports.net